Help & answers
Frequently asked questions.
Everything about booking on WhatsApp, pricing and what happens after you send.
How do I book a service?
Open the booking page, choose the service and problem, pick a date and time window, add your details, then tap “Book on WhatsApp”. WhatsApp opens with your booking written out — press Send.
Do I need an app or an account?
No. You only need WhatsApp on your phone or computer.
Is my booking confirmed once I send it?
A booking is a request. Our manager replies on WhatsApp to confirm the visit time, or suggests the nearest available slot.
What if WhatsApp didn’t open?
On the confirmation screen you can open WhatsApp again or copy the booking message and paste it into a chat with us.
How are prices worked out?
Prices depend on the job, materials, access and location. We confirm the price, or send a written quotation for bigger jobs, before any work starts.
Do you use your own workers?
Yes. FixNow manages its own workforce and assigns our teams to approved jobs.
Can I ask for a site inspection?
Yes. Mention it in the job description, or ask in the WhatsApp chat. We arrange inspections when they’re needed to quote accurately.
Which locations do you serve?
We work across Sri Lanka. Add your city and district in the booking and we’ll confirm availability in your area.
How do I pay?
Payment methods and timing are confirmed with your quotation. Nothing is charged on this website.
Can I change or cancel a booking?
Yes — just reply in the same WhatsApp chat as early as you can. Cancellation terms for approved quotations are shared with the quote.
What if I’m not happy with the work?
Message us in the same chat with your booking reference and we’ll review it with you.
Takes about a minute
Still unsure?
Send a booking anyway — our manager will answer any questions in the chat before anything is confirmed.